"These are more than mystery shops for us. They are a great training tool. They are an opportunity for our members to show us how they ‘wow' the customer. We want our members to ‘wow' our customers and we want to see that when we view these shops from Eagle Eye."Don Adams, Director of Human Resources and Development, Bashas
"You should be proud of what you have accomplished with your technology platform"Cell Phone Retailer, Client
Once you have gone video you are not going to go back. There is no way we could go back in good conscience to the way we used to do mystery shopping. The videos change everything. The technology is developing rapidly, Jon is making sure the platform evolves as quickly as he can push it.Rob Johnson, Customer Relations Manager, Bashas'
Grocery mystery shopping programs are common, but video mystery shopping in the grocery store industry is unheard of. Prior to working with us, our client Bashas’ had been receiving standard written mystery shops for decades. There was probably a time ... Read more